The CFS Approach

Elements

Always present in "playing the game" are:

Trust and access to information.
Employees sharing in the outcome, good or bad.
Employees understanding the business and thinking like owners.

Method of Delivery

Our process is delivered principally through "Coaching." We provide training and guidance, helping the client organization develop its own unique solution. Our services can be categorized into three areas:

Coaching: Facilitating the process and helping focus on the goals.

Business Literacy: Training in financial and other business literacy fundamentals. Optional support in getting employees' own lives in order (e.g., building wealth, aligning goals, career planning).
Relationships: Facilitating game design, team-building, interpersonal skills training (planning, meetings, conflict resolution, etc.), facilitating business planning (vision, mission, values, strategy, etc.).
Technical Consulting: Services to augment the client's staff capabilities. Needs in many areas may affect playing the game. Example supplemental services include: valuation, tax accounting, finance and cash management, on-line on-time reporting systems, decision analysis, ESOP and compensation design, reengineering, sales training and practices, market research.

Typical Engagement Elements

Some tasks are done in parallel, and some are segmented into phases. The scope and extent of the elements are tailored to the client situation. A representative sequence is:

Introducing the Game
Assessing the situation
Starting "Huddles" and team-building
Setting priorities and getting some quick wins
Getting on-time financial and operating information
Designing initial games
Revisiting strategic planning (vision, mission, values, and goals)
Revising the business plan (operational plan and budget)
Training in business literacy (Business 101, financial literacy, decision making)
Designing the first, full Game and scoreboard
Training in planning, meeting and other interpersonal skills"
Casting free" (cutting the rope, allowing the client to sail off on their own)

Detailed Model of Our Process

Client prospects may obtain a printed influence diagram showing of how OBM works. This illustrates business elements with cause-and-effect relationships. Obtaining a copy.